Responsible Gambling at Casino Hamilton

At Casino Hamilton, we are committed to providing a safe, fair, and enjoyable gaming environment for all our customers. We believe that gambling should always be a form of entertainment, not a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment

Casino Hamilton operates under a licence issued by the New Zealand Gambling Commission and complies fully with the Gambling Act 2003 and all subsequent amendments. We take our legal and ethical obligations seriously and actively work to prevent problem gambling and protect vulnerable individuals, including minors.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

Do you spend more money or time gambling than you intended?
Do you gamble to escape stress, anxiety, or depression?
Have you lied to family or friends about your gambling habits?
Do you chase losses by continuing to gamble after losing money?
Have you borrowed money or sold possessions to fund gambling?
Do you feel restless or irritable when you try to stop gambling?
Has gambling caused problems in your relationships or at work?

If you answered yes to one or more of these questions, we strongly encourage you to use the tools and resources available on this page.

Responsible Gambling Tools

Casino Hamilton provides a range of tools to help you manage your gambling activity responsibly. You can access these tools at any time by contacting our Responsible Gambling team or through your account settings.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and require a 7-day cooling-off period when increased.

Loss Limits

Restrict the maximum amount you can lose within a defined time period. This helps you stay within your personal budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for each gaming session. Once your limit is reached, you will be automatically logged out and reminded of the time you have spent playing.

Reality Checks

Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered during your current session.

Self-Exclusion

If you feel you need a break from gambling, you can request a self-exclusion period of 6 months, 1 year, 2 years, 5 years, or permanently. During this period, your account will be suspended and you will not be able to register a new account. Self-exclusion requests are processed within 24 hours of submission.

To request self-exclusion, please contact us directly:

Email: [email protected]
Phone: 0800 426 746 (toll-free, available 24/7)
In person: Casino Hamilton, Level 1, 346 Anglesea Street, Hamilton 3204, New Zealand

Take a Break

If you need a short cooling-off period without committing to full self-exclusion, you can temporarily suspend your account for 24 hours, 7 days, or 30 days.

Protection of Minors

Casino Hamilton strictly prohibits gambling by anyone under the age of 20, in accordance with New Zealand law. We verify the age and identity of all customers during the registration process. If we have reason to believe that a minor has accessed our platform, the account will be immediately suspended and all funds returned.

We recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites. The following tools may help:

Net Nanny
CYBERsitter
Gamban – blocks gambling websites across all devices

Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential help is available. The following organisations provide support to New Zealanders:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation offers free counselling, support groups, and financial advice for people affected by problem gambling.

Helpline: 0800 664 262 (available 24 hours a day, 7 days a week)
Website: www.pgf.nz

Gambling Helpline New Zealand

A free, confidential helpline providing immediate support, information, and referrals for people concerned about their own or someone else's gambling.

Phone: 0800 654 655 (available 24/7)
Text: 8006
Website: www.gamblinghelpline.co.nz

Lifeline New Zealand

Provides crisis support and mental health assistance for individuals experiencing distress related to gambling or other issues.

Phone: 0800 543 354 (available 24/7)
Website: www.lifeline.org.nz

Māori and Pacific Support

Culturally specific gambling support services are available through the Problem Gambling Foundation and regional health providers. Contact the Gambling Helpline on 0800 654 655 to be connected with a culturally appropriate service.

Responsible Gambling Tips

Set a budget before you start and stick to it.
Only gamble with money you can afford to lose.
Never gamble when you are upset, stressed, or under the influence of alcohol.
Take regular breaks and do not gamble for extended periods.
Do not chase your losses — accept them as the cost of entertainment.
Balance gambling with other leisure activities.
Keep track of the time and money you spend gambling.
Do not borrow money to gamble.

Our Responsible Gambling Policy

Casino Hamilton's full Responsible Gambling Policy is reviewed annually and was last updated on 1 June 2026. Our staff receive regular training in identifying and responding to signs of problem gambling. We also conduct periodic audits to ensure our responsible gambling tools are functioning correctly and are easily accessible to all customers.

We work in partnership with the New Zealand Department of Internal Affairs – Gambling Compliance and support the national strategy to minimise gambling harm across New Zealand.

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools, policies, or need immediate assistance, please do not hesitate to reach out to our dedicated Responsible Gambling team:

Email: [email protected]
Phone: 0800 426 746 (toll-free, 24/7)
Live Chat: Available on our website daily from 08:00 to 24:00 NZST
Address: Casino Hamilton, Level 1, 346 Anglesea Street, Hamilton 3204, New Zealand

Remember: gambling is meant to be fun. If it stops being fun, it's time to stop. Help is always available.